Thank you for shopping with BREEZECART. We are committed to delivering your order accurately, safely, and as quickly as possible. Please review our shipping and returns policy below.

Part 1: Shipping Policy

1. Shipping Destinations

We ship worldwide to most countries and regions. However, due to legal restrictions or logistics limitations, we may not be able to deliver to certain remote areas or P.O. Boxes/APO/FPO addresses. If we cannot ship to your location, our team will contact you immediately to arrange a full refund.

2. Processing & Delivery Times

  • Order Processing: All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Estimated Delivery Time:
    • Standard Shipping: [7-15] business days (depending on the destination country).
    • Express Shipping (if available): [3-7] business days via DHL/FedEx/UPS.

Please note: Delivery times are estimates and may vary due to carrier delays, customs clearance, or peak shopping seasons (e.g., Black Friday, Christmas).

3. Shipping Rates

  • Standard Shipping: Free Shipping on orders over $69 or a flat rate of $5.99 for orders below the threshold.
  • Express Shipping: Calculated automatically at checkout based on the package weight and destination.

4. Tracking Your Order

Once your package has been shipped, we will send you a shipment confirmation email containing your tracking number and a link to track your order. You can monitor your package’s journey directly on our website or via global tracking platforms like 17track.

5. Customs, Duties, and Taxes

Please note that all international shipments may be subject to import duties, taxes, and customs fees levied by your destination country. BREEZECART is not responsible for these charges; they are the sole responsibility of the customer. Customs policies vary widely, so please contact your local customs office for details before placing an order.

Part 2: Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Window

You have [30] days from the date you received your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags, labels, and protective seals intact.
  • You must provide the receipt or proof of purchase (order number).

Non-returnable items: Clearance/sale items, gift cards, personalized/custom items, and personal care/hygiene products.

3. Return Process

  1. Contact Us: Email our customer support team at service@breezecart.shop with your order number and the reason for the return. (Photos or videos are required if the item is damaged or defective).
  2. Get Instructions: If your return is accepted, we will send you the return shipping address and detailed instructions on how and where to send your package.
  3. Ship the Item: Package the item securely and ship it back to us using a trackable shipping service.

Note: Please do not send your purchase back to the manufacturer or the shipping address listed on the original package without prior authorization.

4. Return Shipping Costs

  • Defective, Damaged, or Wrong Items: If the return is due to our error (e.g., defective product, incorrect size/color sent), we will cover the return shipping costs or arrange a replacement free of charge.
  • Customer Preferences: If you wish to return an item due to personal preferences (e.g., changed your mind, wrong size ordered), you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and approve or reject your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
  • Late or missing refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

Contact Us

If you have any questions about our Shipping & Returns policy, please do not hesitate to reach out to our customer service team:

  • Email: service@breezecart.shop
  • Live Chat Support Hours: Mon-Fri, 9:00 AM – 6:00 PM GMT-8