At BREEZECART, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied, we are here to help you with a straightforward refund process.

Please read this Refund Policy carefully to understand your rights and our procedures regarding refunds and credits.

1. Eligibility for a Refund

To be eligible for a refund, please ensure that:

  • You request the refund within [30] days of receiving your package.
  • The item is unused, unwashed, and in the same condition that you received it.
  • The item is in its original packaging with all tags and labels attached.
  • You provide the receipt, order number, or proof of purchase.

🚫 Non-Refundable Items

Certain types of items cannot be refunded, including:

  • Clearance, sale, or promotional items (all sales are final).
  • Gift cards.
  • Custom-made, personalized, or print-on-demand products.
  • Personal care, hygiene, or perishable goods (e.g., food, cosmetics, underwear).

2. Refund Scenarios & Responsibility

A. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product due to our error:

  • Please contact us at service@breezecart.shop within [7] days of delivery with clear photos or videos of the issue.
  • We will evaluate the issue and either send a free replacement or issue a 100% Full Refund (including original shipping costs).
  • You will not be responsible for any return shipping fees in this scenario.

B. Customer Preferences (Change of Mind / Wrong Size Ordered)

If you wish to return an item because you changed your mind, no longer need it, or ordered the wrong size/color:

  • You may return the item for a refund of the product purchase price.
  • Original shipping fees are non-refundable.
  • You will be responsible for paying the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. How to Request a Refund

  1. Submit a Request: Email our support team at service@breezecart.shop with your Order Number and the reason for your refund request.
  2. Get Approval & Instructions: If your request is approved, we will send you a Return Merchandise Authorization (RMA) along with the specific return shipping address instructions.
  3. Ship the Package: Pack the item securely and ship it back to us. Please do not send your purchase back to the sender address written on the original shipping label without our prior authorization.

4. Processing and Timeline

  • Inspection: Once we receive and inspect your returned package, we will send you an email notifying you that we have received it. We will also inform you of the approval or rejection of your refund.
  • Refund Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., Credit Card, PayPal).
  • Timeline: It typically takes [5 to 10] business days for the funds to reflect in your bank account or credit card statement, depending on your financial institution’s processing times.

5. Late or Missing Refunds

If you haven’t received your refund within 14 business days of our approval notification:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company or bank. There is often some processing time before a refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund, please contact us at service@breezecart.shop.

6. Order Cancellations

  • If you wish to cancel an order, please contact us within [6-12] hours of placing it.
  • If the order has not been processed or shipped, we will cancel it and issue a full refund immediately.
  • If the order has already been processed or handed over to the logistics carrier, we cannot cancel it. You will need to wait to receive the package and follow our standard return/refund process.

Contact Us

If you have any questions or require assistance with our Refund Policy, please contact our dedicated customer support:

  • Email: service@breezecart.shop
  • Company Info: BreezeMart Global LLC